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Confectionately Yours Ltd. is not liable for any orders that are lost/delayed due to wrong/incomplete address details.
In the event of extreme weather conditions we reserve the right to delay dispatching an order. You will be contacted in advance should this be the case.
We accept no responsibility for orders not received due to recipient not being available.
Advise us within 10 working days if not your order is not received. Confectionately Yours Ltd. is not liable if not advised within 30 working days.
Orders placed after 3pm on Wednesdays, and all day on Thursdays and Fridays, will be dispatched the following Monday morning.
Please order in good time as cannot we guarantee to send items by a particular date.
You may return any unopened non-food items within seven working days from date of receiving it for a full refund. Please note that our chocolates are perishable goods and are therefore exempt from this Regulation.
In the event of a fault with your order, please contact us via email on firstname.lastname@example.org before returning your products.
If you wish to cancel your order please contact us immediately, however as we make all products to order, we will not be able to process any order cancellation request if production has already started.